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We’re extremely passionate about building relationships with both clients and candidates, offering a professional, honest and ethical service that delivers consistent results.

Customer Success Manager

Salary: £30000 plus bonus

Location: Glasgow

Job Type: Permanent

Due to rapid growth our client, a recruitment software development company, are looking to recruit an ambitious and enthusiastic Account Manager into their talented Customer Success Team.

Gillespie Recruitment are delighted to be supporting this innovative and forward-thinking organisation in their search!

The successful Account Manager will be responsible for the onboarding, training and adoption rates of a lucrative portfolio of recruiters.


Duties will include but aren’t limited to:

  • Partnering with clients to understand their needs and troubleshoot any potential issues
  • Increasing client usage to ensure engagement and retention
  • Supporting the onboarding and training needs of new customers
  • Analysis of client data to understand user behaviour


To be successful in the role of Account Manager you will need:

  • Experience in a fast-paced SaaS environment
  • Account Management experience with strong focus on customer success / retention
  • Strong IT skills, with technical aptitude


This is an excellent opportunity to join an established organisation as they expand due to continued success.

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    Don’t just take our word for it!

    Here is what some of our clients say about us...

    "My experience with Laura has been nothing short of excellent. Laura was extremely friendly and highly involved through the whole process. I would certainly recommend Gillespie Recruitment!"

    Nicola Fisher - Managing Director

    “Gillespie Recruitment helped me secure a job I love. The whole process was delivered in a professional but personable manner. Laura was very knowledgeable and offered me the best advice for my situation. I would highly recommend them and wouldn’t hesitate to contact them again.”

    S. Jameison - Candidate

    “Delighted when I heard that Laura has set up Gillespie Recruitment as I had been searching for a while to expand the team. Hey presto! Spoke to Laura Monday and introduced to three good candidates then sealed the deal Thursday. EXCELLENT SERVICE.”

    DB - Client

    "I can't recommend Gillespie Recruitment enough. Between my initial conversation with Laura and getting the job offer was less than 24 hours. Starting 1 week later."

    DM Candidate

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