The Role: Service Desk Analyst

Are you a tech-savvy problem-solver who thrives in fast-paced environments? Do you enjoy being the go-to person for IT support and solutions? In this role, you’ll be at the heart of operations, connecting with store teams, vendors, and IT colleagues to keep systems running smoothly. You’ll provide essential support via phone and email, making a real impact every day.

Join one of the UK’s Leading Automotive Retailers

Gillespie Recruitment is thrilled to partner with a leading automotive retailer, who have kept customers on the road for more than 30 years and are recognised as a trusted partner to many organisations in the automotive industry.

As part of their expansion, they’re recruiting a Service Desk Analyst, to join their dynamic team!

Key Responsibilities:

• Provide friendly and efficient customer service to all users, helping them with common technical issues.
• Offer first-line technical support for basic IT-related issues, escalating more complex problems to senior team members.
• Conduct troubleshooting and issue triage for common technical problems, following established procedures to resolve them.
• Accurately log incidents and service requests in the ITSM system, keeping users informed of progress.
• Escalate unresolved issues to appropriate team members in a clear and concise manner.
• Support team members by helping with administrative tasks such as user profile setup or basic system configurations.
• Maintain a positive attitude, manage time effectively, and work collaboratively with other team members.
• Follow standard procedures for routine tasks, such as profile provisioning and deprovisioning, and provide assistance wherever needed.

Key Criteria:

• Basic knowledge of IT systems, or a willingness to learn on the job. IT certifications and related qualifications are preferred but not required.
• Previous experience in a customer service role (e.g., retail, call centres) delivering in-person or remote support via phone or email.
• Familiarity with Office 365 applications, including Outlook, Excel, Word, etc.
• Working knowledge of the Windows operating system.
• A team-oriented professional who excels at providing outstanding customer service.
• Strong problem-solving abilities, with the ability to seek guidance when needed and follow standard troubleshooting procedures.
• Exceptional attention to detail and a sense of urgency in completing tasks.
• Excellent time management skills, with the ability to prioritise tasks and manage time effectively.
• Takes initiative, acts decisively, and adapts to change.

If you’re eager to join a dynamic team in a growth-focused environment, we want to hear from you!

Apply Now!