Client Relations Manager | Sunderland or Newcastle | Permanent 

Are you an organised and client-focused professional looking to make a real impact? Gillespie Recruitment is seeking a Client Relations Manager for a reputable law firm in the North East. This newly created role is perfect for someone who thrives in a client-facing environment and wants to enhance the onboarding experience for new clients.

About the Role

As the Client Relations Manager, you will be the first point of contact for all new client enquiries, ensuring a smooth, welcoming start to their journey. You’ll work closely with the firm’s onboarding and legal teams to convert enquiries into instructions while maintaining the highest standards of client service.

Key Responsibilities

• Act as the first point of contact for new client enquiries, primarily related to conveyancing services.

• Prepare and issue accurate conveyancing quotes promptly.

• Respond to client queries with professionalism, warmth, and clarity.

• Ensure a high standard of client service reflecting the firm’s values.

• Liaise with onboarding and legal teams to ensure seamless handovers.

• Track and follow up on enquiries to maximise conversion rates.

• Support marketing and business development initiatives through client feedback insights.

• Maintain accurate records of client interactions and enquiry outcomes.

Candidate Requirements

• Experience in a client-facing or sales role, ideally in estate agency, property sales, or a similar environment.

• Understanding of the home buying process (legal technical knowledge not required).

• Excellent communication and interpersonal skills, with a client-first mindset.

• Ability to manage multiple enquiries and prioritise effectively.

• Confident using CRM systems and Microsoft Office.

• Proactive, friendly, and professional approach to client service.

Benefits & Perks

• Supportive and inclusive working environment in an established North East law firm.

• Training and professional development opportunities.

• Competitive salary and benefits package.

• Social and team-building events.

• Opportunity to shape a new role and have a real impact on the client experience.

If you are a proactive, client-focused professional ready to join a growing legal team and enhance the client onboarding experience, apply today.