Are you a Tenant & Lettings Officer who wants to make a genuine difference to people’s lives?
Do you believe housing is about more than just bricks and mortar – it’s about stability, dignity, and opportunity?
Are you motivated by community impact, meaningful work, and supporting people to thrive in their homes?
Gillespie Recruitment are delighted to be working on behalf of a values‑driven, community‑focused housing and regeneration organisation in Sunderland to recruit a Tenant & Lettings Officer. This is a rewarding opportunity for a housing professional who is passionate about people, communities, and creating positive, lasting change.
This role sits at the heart of a local housing service that goes beyond traditional lettings – supporting residents to sustain tenancies, access wider support, and feel genuinely at home in their community.
The Role
As a key member of the Homes team, you will play a central role in delivering a responsive, fair, and people‑centred lettings and tenancy service.
You will work directly with tenants and prospective tenants, ensuring homes are let efficiently, residents feel supported, and tenancies are sustainable. This is a highly visible role where your work will have a direct and meaningful impact on individuals, families, and the wider community.
The organisation is committed to making its local area a place of opportunity to live, work, and thrive – and you’ll be an important part of that mission every day.
Key Responsibilities
Tenancy & Lettings Management
- Letting homes quickly, fairly, and in line with organisational policies
- Supporting new tenants through sign‑ups and early tenancy stages
- Managing tenancy changes, queries, and day‑to‑day housing issues
- Working proactively to support residents to sustain successful tenancies
- Maintaining accurate housing records and documentation
Resident Support & Community Engagement
- Building positive, trusting relationships with tenants
- Supporting residents to resolve challenges and maintain housing stability
- Linking tenants to wider support services and community initiatives
- Taking a proactive approach to neighbourhood wellbeing and safety
Service Delivery & Collaboration
- Working closely with internal teams to deliver joined‑up services
- Contributing to a customer‑focused, supportive housing service
- Identifying opportunities to improve processes and tenant experience
About You
Essential Experience & Skills
- Experience working in housing, lettings, or the rented sector
- Strong understanding of tenancy management and resident support
- Confidence working directly with tenants and addressing housing challenges
- Excellent communication and relationship‑building skills
- Ability to manage competing priorities in a busy, people‑focused role
Personal Attributes
- Passionate about housing, community, and social impact
- Empathetic, approachable, and solution‑focused
- Proactive and motivated, with a strong sense of purpose
- Committed to fairness, inclusion, and high standards of service
- Enjoys seeing tangible results from their work
Values & Culture
This organisation is proud to be values‑led and community‑centred, with a strong focus on:
- People first – housing with dignity, respect, and care
- Supporting communities to grow stronger and more resilient
- Creating opportunity through stability, confidence, and connection
- Working collaboratively to deliver lasting, positive change
If you want your work to matter, you’ll feel at home here.
What’s on Offer
- Flexible part‑time role (20 hours per week)
- 28 days annual leave (pro rata) plus bank holidays
- Flexible working / TOIL system
- Death in Service benefit (subject to length of service)
- Smart Health support from AIG
- Enhanced maternity, paternity, and parental benefits (subject to eligibility)
- Enhanced sick pay and parental bereavement pay (subject to eligibility)
- A supportive, inclusive working culture with a genuine social mission
- The opportunity to make a visible difference every single day
Interested?
Apply today or contact Gillespie Recruitment to discuss this Tenant & Lettings Officer opportunity in confidence.
If you’re looking for a housing role where people, purpose, and community come first, we’d love to hear from you.
