Are you an organised and customer-focused administrator with a passion for supporting new businesses?

Do you enjoy a varied, people-facing role where communication, organisation and attention to detail are key?
Looking for a full-time office-based position where you’ll be the first point of contact and play a vital role in supporting individuals on their self-employment journey?

Gillespie Recruitment are delighted to be recruiting a Business Support Administrator on behalf of a well-established organisation that supports individuals looking to become self-employed through advice, guidance and business skills workshops.

This is an excellent opportunity to join a frontline support team in a rewarding and fast-paced administrative role. Part-time applications will be considered, provided working days include Monday and Friday.

The Role

As a Business Support Administrator, you will play a key role in maintaining the first point of contact for customers wishing to become self-employed. You’ll support client progression, coordinate workshops, maintain accurate systems and provide administrative support to Business Advisers and senior management.

This is a varied, hands-on role suited to someone who is confident, flexible, highly organised and passionate about delivering excellent customer service.

Key Responsibilities

• Acting as the first point of contact for new clients via telephone, email, web enquiries and walk-ins

• Providing initial advice and guidance to individuals looking to become self-employed

• Liaising with existing clients, diagnosing needs and promoting relevant products and services

• Coordinating and arranging rotas for business start-up workshop delivery

• Ensuring information provided to clients is current and accurate, signposting appropriately

• Maintaining regular contact with internal and external organisations to support project promotion

• Producing and collating evidence for funding claims and working with clients to obtain required documentation

• Inputting, maintaining and updating client tracking and management systems

• Managing the recruitment and coordination of start-up workshops, ensuring venues meet trainer requirements

• Working with Marketing teams to ensure website content is accurate and up to date

• Providing comprehensive administrative support to Business Advisers

• Supporting senior management with management information and reporting

About You

• Excellent written and verbal communication skills

• Strong interpersonal skills with a professional and empathetic approach

• A customer-focused mindset with an understanding of individuals seeking self-employment

• Previous experience within business administration or a customer-facing administrative role

• Knowledge of the start-up, enterprise or business support environment (desirable)

• Highly organised with strong time-management skills

• Confident using IT systems and able to adapt to bespoke software

• Flexible, proactive and positive with a can-do attitude

What’s on Offer

• Business Support Administrator role within a well-established organisation

• Varied and rewarding role supporting new business start-ups

• Supportive and collaborative team environment

• Full-time office-based position (part-time considered with set days)

• Opportunity to develop experience within business support and administration

• 6 month fixed term contract

If you’re a motivated and organised administrator looking for a rewarding business support role, we’d love to hear from you.

Apply today or contact the team at Gillespie Recruitment to find out more.