Sales & Reservations Executive | Notting Hill, London | £30,000–£35,000 per year | Full-Time

Are you a highly organised and customer-focused professional with a passion for hospitality and guest experiences? Gillespie Recruitment is seeking a Sales & Reservations Executive for a premium hospitality group in Notting Hill, London. This is a fantastic opportunity to join a dynamic team, manage bookings, and drive revenue across multiple venues.

About the Role

As a Sales & Reservations Executive, you will be the first point of contact for guests, managing reservations, private dining, and special events while ensuring a seamless experience across the group’s venues. You will also play a key role in upselling premium experiences and cross-promoting other concepts within the group.

Key Responsibilities

• Manage and respond to all reservation enquiries via phone, email, and online platforms.

• Build and maintain strong guest relationships, ensuring enquiries are handled professionally and warmly.

• Coordinate bookings for private dining, group reservations, and special events.

• Work closely with restaurant managers and front-of-house teams to maximise occupancy.

• Upsell premium experiences such as wine pairings, chef specials, tasting menus, and private dining packages.

• Cross-sell other venues and experiences within the group.

• Maintain up-to-date knowledge of menus, offerings, and events to provide authoritative recommendations.

• Track booking patterns, guest feedback, and occupancy to support operational planning.

• Provide administrative support for confirmations, events, and guest communications.

Candidate Requirements

• Previous experience in reservations, sales, or guest relations within hospitality.

• Exceptional communication skills, both verbal and written.

• Highly organised with excellent attention to detail.

• Comfortable using reservation systems and Microsoft Office/Google Suite.

• Proactive, problem-solving attitude, able to stay calm under pressure.

• Genuine interest in hospitality, food, and drink.

• Flexible availability, including occasional evenings and weekends.

Benefits & Perks

• 28 days annual leave, including bank holidays.

• 40% staff discount plus cost-price wine.

• 50% discount across all group hospitality sites.

• Free staff meals and coffee daily.

• Clear career development and progression opportunities.

If you’re a proactive and guest-focused professional ready to take ownership of reservations and sales in a premium hospitality group, apply today.