Are you passionate about education and want to play a part in improving outcomes for young learners?

Do you enjoy guiding people through products, delivering training and becoming the trusted go-to expert they rely on?

If that sounds like you – we want to hear from you.

Gillespie Recruitment is working with a growing and forward-thinking organisation within the education sector to recruit a Customer Service Advisor. This is a fantastic opportunity to join a supportive, people-focused team where your input genuinely impacts customer experience, retention and long-term success.

This role would suit someone who enjoys problem solving, and takes pride in delivering high-quality support, training and account management.

As a Customer Service Advisor, you will be responsible for:

• Building strong relationships with customers and acting as their main point of contact

• Supporting onboarding and successful implementation of software programmes

• Delivering engaging online and occasional in-person training sessions

• Monitoring customer usage, identifying gaps and improving engagement

• Identifying opportunities to support account growth and retention

Successful candidates will have:

• Experience in customer service, account management, customer support or client services

• Confident communication skills with the ability to engage a variety of stakeholders

• Experience delivering training, demos or presentations (online or face-to-face)

• A proactive and solutions-focused mindset

Benefits

• Opportunities for progression and professional development

• Meaningful role where your work positively impacts others

• Modern working environment with a positive team atmosphere

If this sounds like the next step in your career, we would love to speak with you.

Apply now for more details…