This is an excellent opportunity for a customer-focused professional who enjoys building relationships, supporting clients and delivering an outstanding customer experience. You’ll work closely with customers to maximise engagement, provide training and support, and ensure they gain real value from the services provided.

Key Responsibilities

• Build and maintain strong customer relationships
• Deliver online and face-to-face training sessions
• Monitor customer engagement and identify opportunities for improvement
• Produce reports and share insights with customers
• Collaborate with internal teams to enhance the customer journey
• Maintain accurate records using CRM systems
• Support customer retention and account growth initiatives

About You

• Previous experience in customer service, customer success, account management or customer support
• Excellent communication and relationship-building skills
• Confident delivering training, presentations or demonstrations
• Highly organised with strong attention to detail
• Proactive, positive and solutions focused
• Comfortable managing multiple customer accounts and priorities

What’s on Offer

• £25,000 per annum
• Permanent, full-time position
• Supportive and collaborative working environment
• Ongoing development and progression opportunities
• The opportunity to make a positive impact within the education sector

If you’re passionate about delivering exceptional customer experiences and want to join an ambitious organisation with strong values, we’d love to hear from you.

Apply today or contact Gillespie Recruitment for a confidential discussion.