Child Contact Centre Coordinator

Salary

Location

South Shields

Job Type

Full Time/Permanent

Sector

Admin & Customer Service/

Are you an experienced family support professional looking to lead a meaningful service?

Do you thrive in a role where safeguarding, communication, and supporting families are at the heart of your work?

Looking for an opportunity to make a real difference in children’s lives?

Gillespie Recruitment are delighted to be partnering with a well-established organisation to recruit a Child Contact Centre Coordinator in South Shields.

This is a rewarding opportunity to lead a busy and highly respected service supporting children and families to maintain positive relationships in a safe and structured environment.

The Role

You will coordinate the day-to-day running of the Child Contact Centre while leading a small team of sessional staff.

This role combines leadership, safeguarding, and direct family support, working with individuals experiencing complex and sensitive circumstances.

Key Responsibilities

  • Oversee the daily operation of the contact centre
  • Lead, support, and supervise sessional staff
  • Ensure safe, high-quality contact sessions
  • Work directly with families in complex situations
  • Manage safeguarding and risk effectively
  • Build strong relationships with families and partner agencies

About You

  • Level 3 qualification in Childcare, Social Care, or similar
  • Experience in family support, social care, or related field
  • Strong understanding of safeguarding
  • Confident working with complex family dynamics
  • Highly organised with excellent communication skills

Working Pattern

  • 35 hours per week
  • Alternate weekends (9am–6pm)
  • Flexible midweek hours

What’s on Offer

  • £29,000 – £34,000 salary
  • Flexible working
  • Supportive, values-driven organisation
  • Opportunity to make a real impact

Safeguarding

All roles are subject to enhanced DBS checks and references.

Apply Now

If you’re looking for a rewarding role where you can truly make a difference, we’d love to hear from you.

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