Are you experienced in Quality Management Systems and ready to take ownership of a business-critical function?
Do you thrive in a structured, process-driven environment where compliance, improvement, and governance are key priorities?
Looking for a role where you can play a pivotal part in achieving and maintaining ISO accreditation within a growing organisation?
Gillespie Recruitment are delighted to be partnering with a forward-thinking and evolving organisation as they look to appoint a Quality Management Systems (QMS) Coordinator to join their team in Newcastle.
This is an exciting opportunity for an experienced QMS professional to support the development, implementation, and ongoing management of a robust governance framework, playing a key role in achieving ISO accreditation and embedding best practice across the business.
The Role
This is a highly important and structured QMS Coordinator position, ideal for someone with experience in implementing and maintaining quality management systems who enjoys working in a collaborative, process-driven environment.
Working closely with the Head of Strategy & Governance, you will support the development of a company-wide QMS framework, help secure ISO 9001 accreditation, and ensure it is effectively maintained as part of business-as-usual operations.
This role offers the opportunity to influence processes across the organisation, contribute to continuous improvement, and support compliance across quality, environmental, and health & safety standards.
Key Responsibilities
Quality Management Systems & Compliance
- Supporting the development and implementation of a robust QMS framework aligned to ISO standards
- Assisting in achieving ISO 9001 accreditation and ensuring ongoing compliance
- Maintaining and updating policies, procedures, and standards in line with business needs
- Supporting internal and external audits and ensuring follow-up actions are completed
Governance & Reporting
- Assisting with company-wide risk management and objectives programmes
- Preparing performance dashboards and management reports
- Supporting leadership with data, insights, and compliance tracking
Training & Communication
- Advising and supporting colleagues on QMS processes and best practices
- Providing training on management systems and compliance requirements
- Working collaboratively across departments to embed standards
Operational Support
- Supporting problem-solving relating to quality, environmental, and health & safety issues
- Assisting with non-conformances, incidents, and corrective actions
- Liaising with external accreditation bodies and supporting audits/visits
Continuous Improvement
- Identifying opportunities to improve systems, processes, and compliance
- Supporting the development of procedures, manuals, and documentation
- Promoting a culture of continuous improvement across the organisation
About You
We are looking for a proactive and detail-focused QMS professional who is confident working with structured systems and thrives in a governance-driven environment.
You’ll bring experience of implementing and managing ISO-aligned systems, along with the ability to communicate effectively across all levels of the business.
Skills & Experience Required
- Minimum 3 years’ experience implementing and managing ISO 9001 Quality Management Systems
- Strong understanding of quality, environmental, and health & safety standards
- Experience supporting audits and maintaining compliance post-accreditation
- Excellent organisational and planning skills
- Strong communication skills (both written and verbal)
- Ability to analyse information and present clear, actionable insights
- Confident using Microsoft Office packages (Excel, Word, PowerPoint)
- Ability to prioritise workload and manage multiple tasks effectively
- Experience working both independently and as part of a team
Personal Attributes
- Proactive and self-motivated with a strong sense of ownership
- Detail-oriented with a structured and methodical approach
- Strong problem-solving ability with a solutions-focused mindset
- Professional, reliable, and confident working with senior stakeholders
- Collaborative team player with the ability to influence and engage others
- Committed to high standards and continuous improvement
Desirable Experience
- ISO 9001 Lead Auditor qualification
- Experience delivering QMS implementation projects
- Experience managing and monitoring an established QMS framework
- Knowledge of regulations within social housing
- Experience in a commercial or project-based environment
What’s on Offer
- Salary of £35,000
- Opportunity to play a key role in achieving ISO accreditation
- Involvement in shaping and embedding business-wide processes
- Collaborative working environment with senior stakeholder exposure
- Ongoing professional development opportunities
- A role with real impact on organisational performance and compliance
If you are an experienced QMS professional looking for your next opportunity to make a real impact within a growing organisation, we would love to hear from you.
Apply today or contact the team at Gillespie Recruitment to find out more about this Quality Management Systems Coordinator opportunity.
